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Puck Luck FAQ — FAQ

From registration to payments, bonuses, and betting rules — find simple answers to all your puck luck questions right here.

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Account & Registration 8 Questions

On the registration page and follow just 3 simple steps. Enter your name and date of birth, then your mobile number and email, and finally set a strong password. The entire process takes no more than 2 minutes. Registration is completely free.

To register with puck luck, you must be at least 18 years Age verification is carried out during registration, and identity confirmation via NID or birth certificate may be required before your first withdrawal.

No. Under puck luck's policy, each individual only one account can open. If multiple accounts are found, all of them will be closed and any funds held may be forfeited.

on the login page Click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes just 2 minutes.

Account verification (KYC) protects your account and helps prevent fraud. A copy of your NID or passport must be submitted before your first withdrawal. The verification process typically takes Within 1–2 business days is completed.

Yes, though changes to your name or date of birth require contacting support. Email and mobile number can be updated directly from Account Settings. Identity verification may be required for any changes.

To close your account support@puckluck.bizemail us or reach out via live chat. Please withdraw any remaining funds before closing your account. For responsible gaming, Self-Exclusion as well may consider.

First, check whether Caps Lock is on. Then try resetting your password. If the issue persists, clear your browser cache or try a different browser. If you're still having trouble, to our support team Contact us.
Payments, Deposits & Withdrawals 8 Questions

puck luck currently supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking deposits Instant and bank transfers take 1–3 business days. For more details, Payment Page See more.

Minimum via bKash & Nagad ৳50 can be deposited. The minimum deposit is ৳100 via Rocket and ৳500 via bank transfer. To qualify for the welcome bonus, your first deposit must be at least ৳500.

Withdrawals via mobile banking typically Within 15–30 minutes is completed. Bank transfers may take 1–3 business days. If KYC verification hasn't been completed, your first withdrawal may take a little longer.

puck luck does not charge any fees for standard withdrawals. However, transaction fees from mobile banking providers or banks may apply. ৳200 or more No additional charges on withdrawals.

First, confirm the transaction was successful in your mobile banking app. Mobile banking deposits usually reflect within 5 minutes. If more than 15 minutes have passed, contact support with your transaction ID.

You can cancel a withdrawal before processing begins. If the status is still pending, cancel it from the Payment Page. Once processing has started, contact support.

The daily withdrawal limit depends on your account level. Standard accounts have a daily limit of ৳50,000 VIP members can withdraw higher amounts. For more details, Payment Page See more.

Yes. At puck luck, you can add balance using a special voucher code. To learn how to obtain a voucher code, Voucher page Each voucher has its own validity period and terms.
Bonuses & Promotions 7 Questions

Registration after registering, your first deposit will automatically receive 100% Welcome Bonus is added. You can receive a bonus of up to ৳5,000. A minimum deposit of ৳500 is required to qualify for the bonus.

To withdraw bonus funds, the bonus amount must be 30x you must wager the bonus amount. For example, a ৳1,000 bonus requires ৳30,000 in bets before you can withdraw. This requirement can be met through Sports Betting and slots.

Daily Log In the daily bonus can be claimed automatically from the dashboard. Logging in on consecutive days increases the bonus amount — the highest bonus is awarded on day seven.

Welcome bonus validity 30 days. Daily bonuses are valid for 24 hours and reload bonuses for 7 days. If wagering is not completed before expiry, the bonus will be forfeited.

A portion of your net weekly losses is returned as cashback. Cashback bonuses are typically credited on Mondays. VIP members receive cashback at a higher rate. For terms and conditions, Rules Page See more.

Share your referral link or code with friends and contacts. When they register and make their first deposit, you'll receive a referral bonus. Referral code At the time of registration must be used.

Yes, but winnings from bonuses can only be withdrawn once the wagering requirement has been met. After wagering is complete, your bonus balance will be transferred to your to cash balance is converted.
Betting & Sports 6 Questions

puck luck offers betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. Special markets are available for matches featuring Bangladeshi cricketers. on the Bets page View all markets.

Yes. On puck luck, In-Play / Live Betting available. Odds update in real time during live matches, and you can place new bets at any moment. Live scorecards and statistics are also available.

If a match is cancelled or abandoned, the full stake is refunded. For a single match bet, the entire stake is returned. For accumulator bets, the cancelled event is counted as odds of 1.00.

Minimum bet amount ৳10 and this may vary by market. Maximum bet amounts depend on the event and odds. Higher limits may apply during special tournaments.

Yes, puck luck has a cash-out feature. You can withdraw partial or full winnings before the match ends. Cash-out option On the betting page Visible next to your active bets.

After logging in, go to the "Betting History" section on your account dashboard to find a full record of all your bets. You can view dates, amounts, and results in detail. Log In Now and view history.
Casino Games 5 questions

puck luck offers 500+ games, including slots, Live Baccarat, Live Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger, and much more. All New Games See more.

All Games RNG (Random Number Generator) technology — which is entirely random and cannot be predetermined. Live Casino games feature real dealers, and all sessions are recorded.

puck luck adds new games every week. On the New Games page All newly added games are listed here. Stay logged in and keep notifications on for early access to new games.

Demo mode is available on some slots games. However, demo mode is not available for Live Casino or Sports Betting. Winnings in demo mode are not added to your real balance.

If you get disconnected, the game pauses automatically. Log back in and return to the same game to pick up where you left off. If a bet is cancelled due to a server issue, your full stake will be refunded.
Mobile App 5 questions

The puck luck app is available directly from Download Page Download from there. Both Android (APK) and iOS versions are available. If you can't find it on the Google Play Store, install it directly from the website.

Settings > Security > enable "Unknown sources". Then try installing the APK again. On Android 8.0+, you may need to grant permission separately for each app. Full guide on the app page will receive.

Yes, your account works seamlessly on both the website and the app. Your balance, betting history, and bonuses are synced across all devices, and you can be logged in on multiple devices at the same time.

Additional benefits of the app include: Fingerprint Login, push notifications, faster loading, offline results viewing, and app-exclusive bonuses. For the best mobile experience, the app is the way to go.

You'll receive an automatic notification when a new update is available upon opening the app. Alternatively, Download Page Download the latest version from there. You may need to uninstall the old version before installing the new one.
Security & Privacy 4 Questions

Yes. puck luck uses 256-bit SSL encryption. All your data is stored on secure servers and is never shared with third parties. For more details, Privacy Policy Read more.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You'll receive an OTP on your mobile each time you log in. This makes your account significantly more secure does.

Instant support@puckluck.bizEmail us or let us know via live chat. Your account will be temporarily suspended and safely recovered after investigation.

Absolutely. puck luck has a zero-tolerance policy on fraud and misconduct. If you notice anything suspicious, report it in detail to support@puckluck.biz. The identity of all reporters is kept strictly confidential.
Responsible Gaming 4 Questions

Account Settings > "Responsible Gaming" tab to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 72-hour waiting period.

Self-exclusion lets you completely close your account for a set period, from 6 months up to permanently. Opening a new account is also blocked during this time. For more details, On the Responsible Gaming page See more.

Go to Settings, select "Cooling-Off", and choose a break period from 24 hours up to 30 days. During this time, betting and deposits will be suspended, but withdrawals will still be available.

Change your password immediately and enable 2FA. Contact support@puckluck.biz — we'll help lock your account temporarily. To protect minors, keep parental controls enabled on your device.

Need more help?

If you can't find your answer in the FAQ, reach out to us directly through these channels

Live Chat Support

Chat with us directly in Bangla via Live Chat on the puck luck app or website. You'll typically get a response within 5–10 minutes.

Log in to chat
Email Support

For complex issues, email us at support@puckluck.biz. You'll receive a detailed response within 24 hours.

support@puckluck.biz
Full guide

Visit the relevant pages for detailed guides on payments, bonuses, and betting.

Payment Guide
Download the App

Get faster support on the mobile app. Receive all updates instantly via push notifications.

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Responsible Gaming

Worried about your gaming habits? Check out our responsible gaming tools and guidelines.

View Guidelines
Terms & Conditions

Read puck luck's full terms and conditions. Everything from bonuses and withdrawals to account policies is covered.

Read the Rules

Contact us directly

Our Bangla-speaking team is always here for you

Live Chat

Get instant support on the app or website.

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Email

For detailed issues, please contact us by email.

support@puckluck.biz
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WhatsApp

Our support team is also available on WhatsApp.

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