Your personal data is treated with the utmost care at puck luck. Read this policy to understand how your information is collected, used, and kept secure.
Puck luck's core data protection pillars at a glance
Every transaction and piece of personal information is protected with SSL/TLS encryption. No one can intercept your data in transit.
Maximum securityPuck luck never sells your personal data to advertisers or third parties. Your information is used solely to serve you.
Zero SharingLog in to the app using your fingerprint or Face ID — secure access without a password.
Smart LoginYou can view, update, or delete your stored data at any time — no restrictions.
Full ControlWe only collect the information necessary to provide our services — nothing more, nothing less.
Data MinimisationYou can opt out of promotional emails or SMS at any time. Your preferences are always respected.
Your preferencesBy using the puck luck (puckluck.biz) website and mobile application, you agree to this Privacy Policy. We consider your privacy one of our highest priorities.
This policy has been prepared in compliance with applicable data protection laws in Bangladesh and international privacy standards. It applies to all puck luck services.
This Privacy Policy Applies to all registered members, visitors, and app users of puck luck. By using the platform, you confirm that you have read and understood this policy.
Puck luck collects only the data necessary to provide its services. We believe every piece of information we hold should serve a clear purpose.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account verification & support |
| Financial Information | BKash/Nagad number, transaction history | Payment processing |
| Usage Information | Login time, game history, bet data | Service Improvement & Security |
| Device information | IP address, device model, OS | Fraud prevention |
| Location Information | Country (not GPS) | Geographic Restriction Check |
puck luck never collects your precise GPS location. Only country- or region-level information is used.
Puck luck uses your data solely for specific, legitimate purposes. Every use has a clear reason behind it.
Puck luck does not sell or rent your personal data to third parties. However, limited information may be shared in the specific circumstances outlined below:
Every third party that puck luck works with Under strict confidentiality agreements are bound by strict obligations and may only use data for the specified purpose.
Puck luck uses cookies and similar technologies on its website and app to help enhance your experience.
Optional cookies can be disabled from your browser settings or through the app's privacy settings.
Puck luck does not retain your data longer than necessary. However, certain information may be kept for a specified period to meet legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction History | 7 Years | Financial Controls |
| KYC Documents | 5 years | AML compliance |
| Support Chat History | 2 years | Service Quality Assurance |
| Login Logs | 1 year | Security Investigation |
| Marketing Preferences | Until you change it | Respecting your preferences |
You have several important rights over your data at puck luck. You are fully entitled to exercise all of them.
You can request to know what data we hold about you.
You can correct any inaccurate or incomplete information.
You can request that your data be deleted under certain circumstances.
You may object to the use of your data for specific purposes.
You can request a copy of your data to be downloaded.
You can opt out of promotional communications at any time.
To exercise any of your rights support@puckluck.biz. We will respond within 30 business days.
Puck luck uses industry-standard technical measures to protect your data. However, no one can guarantee absolute security on the internet — so staying vigilant on your end is equally important.
Your Responsibility: Keep your password strong and never share it with anyone. puck luck will never ask for your password or OTP over the phone or via message.
Puck luck strictly prohibits providing services to anyone under 18. We do not knowingly collect or store any data from minors.
If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted. If you know of a minor using an account, support@puckluck.bizto let us know.
Puck luck may update this privacy policy at any time. Members will be notified of any significant changes via email or in-app notification.
Continued use of the platform after any changes will be considered acceptance of the updated policy. Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.
For any privacy-related questions or concerns: support@puckluck.biz
We typically respond within 48 hours.
For more details, visit our Terms & Conditions and Responsible gaming page as well.
Your privacy is fully protected at puck luck. Register now and welcome yourself to Bangladesh's most trusted betting platform.