Your Wellbeing Is Our Priority

On Puck Luck Responsible Gaming — Have fun, know your limits

Puck luck believes gaming should be a source of entertainment — not stress or financial hardship. That's why we've built a range of protective tools and guidelines to support you.

18+ Only
Protection tools available
24/7 Support
Support in Bangla
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When gaming is entertainment
Healthy gaming means keeping it occasional — alongside family, friends, and work. Don't let gambling take over your life.
For Entertainment
Within budget
Time in Control
Just for the fun of it
Member Wellbeing
Our top priority
Custom Limits
Stay in control
Self-Exclusion
Take a break whenever you need
Expert Support
Chat in Bangla 24/7
18+ verification
Strict Age Verification

Core Principles of Responsible Gaming

Keep these tips in mind for a safe betting experience on puck luck

Never bet more than you can afford to lose

Only bet what you can afford to lose without affecting your household. Betting on puck luck is not a substitute for income.

The golden rule
Decide on a time limit before you start

Decide how long you'll play before you start. Set a timer in the app — and stop when it goes off.

Time Management
Don't bet on impulse

Placing large bets out of anger or frustration after a loss is extremely dangerous. If you're not in a calm headspace, end the session.

Mental Health
Don't chase your losses

Chasing losses by placing bigger bets to recover what you've lost is the most dangerous habit. If you're on a losing streak, stop for the day.

Emergency alert
Keep your family in the loop

Letting a family member or trusted friend know about your gaming habits makes it much easier to stay in control.

Social Support
Take Regular Breaks

Playing for extended periods without a break causes mental fatigue and leads to poor decisions. Take at least a 15-minute break every hour.

Healthy Habits

Puck luck's protection tools

Tools we've built to keep you safe — all free, all in your control

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.

  • Go to account Settings
  • Select the "Responsible Gaming" tab
  • Set a Deposit Limit
  • Confirm — takes effect immediately
Cooling-Off Period

Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, you won't be able to log in or place bets.

  • Select "Cooling-Off" in Settings
  • Choose your preferred duration
  • Confirm — takes effect immediately
  • Auto-recovery after the period ends
Self-Exclusion

Close your account for anywhere from 6 months to permanently. This is the strongest protection option available.

  • Contact support or go to Settings
  • Select "Self-Exclusion"
  • Set a Time Period
  • Opening new accounts during the period is prohibited
Betting Limits

Set a maximum amount for single bets or total wagers. This helps you keep overall spending in check.

  • Open "Bet Limit" in Settings
  • Set daily or weekly limits
  • Confirm the amount
  • The system will step in when you go over your limit
Reality Check

You'll receive a notification at set intervals to remind you how long you've been playing.

  • Enable "Reality Check" in Settings
  • Set Your Break Intervals
  • View your time and balance in the pop-up
  • Make a call — whether to keep going or stop
Loss Limit

Your session will automatically end once you reach a set loss amount. It's the most direct way to keep losses in check.

  • Select "Loss Limit" in Settings
  • Set an affordable loss limit
  • Choose a session limit or weekly limit
  • Confirm — takes effect immediately

Warning Signs of Problem Gambling

If you notice these signs, it's time to seek help

1
Spending beyond your budget

Feeling the urge to bet using money set aside for food, rent, or household expenses is a serious warning sign.

2
Lying to hide your gaming activity

Hiding your gambling from family or friends, or lying about it, is a warning sign.

3
Can't stop playing

You want to stop but can't — you keep telling yourself "just one more bet" and lose track of time.

4
Feeling mentally distressed

Feeling restless, irritable, or anxious when you can't play is an early sign of dependency.

5
Chasing losses and falling deeper

After a loss, you keep placing larger bets to win it back — and end up losing even more.

6
Neglecting work and family

Prioritizing gaming over work, studies, or family responsibilities.

7
Playing with borrowed money

Borrowing money from friends, family, or a bank — or using mobile financing — to place bets.

8
Gaming feels like the only source of enjoyment

Everything else — hanging out with friends, other hobbies, daily activities — feels meaningless. Only gaming brings any satisfaction.

Self-Assessment

Answer the questions below to get an honest picture of how safe your gaming habits really are

Check all the boxes that apply, then click the button below.
Your gaming habits look healthy

Great! Your gaming habits appear to be well under control. Still, make sure to check in with yourself regularly and make use of puck luck's responsible gaming tools.

Does responsible gaming mean stopping altogether?

Not at all. Responsible gaming at puck luck means playing for fun — staying aware of your limits and ensuring gaming never comes at the cost of other areas of your life.

We want you to come to puck luck and have fun — feel the thrill of cricket or football, enjoy the excitement of casino games — and still go home with peace of mind.

10 tips for healthy betting

01
Set a monthly budget

Set aside a dedicated betting budget at the start of each month and stick to it.

02
Winnings are never guaranteed

Betting is entertainment — winning every day isn't guaranteed, and no one can promise otherwise.

03
Take a break when it becomes an obsession

Feel like you can't stop playing — activate an instant cooling-off period now.

04
Not when drunk or exhausted

Placing bets when you're tired or drunk greatly increases the chances of making poor decisions.

05
Cash out some of your winnings

After a big win, consider withdrawing some of it — don't put it all back on the line.

06
Keep up other hobbies too

Find joy beyond gaming — family, friends, and hobbies all matter.

Is asking for help a sign of weakness?

Not at all. Acknowledging a problem and reaching out for help is one of the bravest things you can do. puck luck's support team is ready to assist you with complete confidentiality.

Keep in mind: Gaming should bring a smile, not stress. If it ever starts to feel like a burden — reach out to puck luck Support support@puckluck.biz Message us or start a Live Chat in the app.

Minor Protection

Puck luck strictly does not serve anyone under the age of 18. Age verification is mandatory during account registration.

  • NID/birth certificate verification at registration
  • Instant suspension of suspicious accounts
  • Age verification through payment method
  • Parental Advisory Notice
Contact us for help
puck luck Support
support@puckluck.biz
Live Chat
Chat with us directly in the app
Support hours
24 hours, 7 days
Our Commitment
  • Member wellbeing always comes first
  • All protection tools are completely free
  • Your information is kept strictly confidential
  • Judgment-Free Help
  • Self-exclusion takes effect immediately
  • Bangla-trained support team

FAQs

Responsible gaming — frequently asked questions

Deposit limits for your protection Reductions take effect immediately Increasing your limit requires a 72-hour waiting period. This is intentional — to prevent impulsive, emotion-driven decisions.

No. If you attempt to open a new account using your name, mobile number, or device during a Self-Exclusion period, the system will Automatically blocked will do it.

Yes. During the cooling-off period, new deposits or bets are not permitted. However, Withdrawals are available. Your money stays in your hands at all times.

Yes. At the request of a family member or through a third-party request, we can restrict an account. Email our support team — support@puckluck.biz
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Play Responsibly, Stay Happy

Playing at puck luck isn't just about winning or losing — it's about the thrill of the experience. Use our safety tools and enjoy with peace of mind.

Free protection tools 24/7 Support in Bangla 18+ Only
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